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Privacy Policy

Privacy Notice

As a client of The Carvalho Consultancy Ltd (“The Carvalho Consultancy”), we have discussed and you understand that, as part of our work together, The Carvalho Consultancy and I, as your counsellor/coach/trainer will be processing your data (i.e. taking notes and keeping records of the personal information that you give to me) on the basis that you provide your consent to me doing so.

Both The Carvalho Consultancy and I will take all possible steps to protect your personal information and to prevent any infringement of your rights or undermine your trust.

This Notice describes how we will collect and use your data and your rights in relation to it.

Data Controller

The Carvalho Consultancy is registered with the Information Commissioner’s Office (ICO) as a Data Controller for the personal data that it holds and processes. The Carvalho Consultancy’s registered address for these purposes is:

c/o Sobell Rhodes LLP
The Kinetic Centre
Theobald Street
Elstree
Borehamwood
Hertfordshire
WD6 4PJ

and its registration number is ZB078284.

The data (personal information) that you give to The Carvalho Consultancy will not be shared beyond The Carvalho Consultancy save for the purposes of professional supervision (as per the contract that you and I have together) and other professional services, including IT support, security and accountancy services.

The only other circumstances in which I or The Carvalho Consultancy Ltd would share your data (personal information) with anyone else is if I believed that you were at serious risk of harming yourself or someone else (again, as per our contract).

The Carvalho Consultancy 2021 Our lawful basis for processing your information The General Data Protection Regulation (GDPR) requires all organisations that process personal data to have a Lawful Basis for doing so. Our Lawful Basis is a) performance of a contract with you or to take steps to enter into a contract, b) your consent and c) the legitimate interests of The Carvalho Consultancy Ltd such as transmission of your information within The Carvalho Consultancy Ltd for internal administrative purposes, transmission to our accountants for accountancy services and dealing with our IT support team.

Use of your information

The Carvalho Consultancy Ltd will use your information to provide you with counselling, coaching or training services, to keep accounting records and carry out office administration and as otherwise required or permitted by law.

The Carvalho Consultancy Ltd may share your personal information with:

  • Professional advisors including IT support and accountants
  • Professional supervisors
  • The Carvalho Consultancy’s administrative support team
  • Law enforcement officials, health professionals or others to meet our legal obligations
  • Organisations that store and process information on our behalf

The Carvalho Consultancy uses third party application and services to store and process client data. Whilst every effort has been made to verify that such applications are compliant with the General Data Protection Regulation, The Carvalho Consultancy does not admit any liability or accountability for any failure by those third party suppliers to comply with the General Data Protection Regulation and contravention of the data processing agreement.

The Carvalho Consultancy retains client records for a period of up to six years following the end of their sessions. Following that, client records are destroyed. If you would like your records to be destroyed sooner than that, please do just ask.

You have the right to request access to your data either verbally or in writing using the details below and I/The Carvalho Consultancy will respond within one month.

You also have the right to withdraw your consent to The Carvalho Consultancy/me processing your personal information at any time by ending your sessions.

Finally, you have the right to complain about our processing of your personal information to the Information Commissioner’s Office at www.ico.org.uk.